Emergency Operations Center

The Emergency Operations Center (EOC) is the hub of Fireside’s monitoring and response activities. It provides real-time information, guidance, and logistical support to key decision-makers. Our experienced emergency response team stands ready to assist clients at a moment’s notice with technical and humanitarian assistance.

Monitoring

Offered as a component of Fireside’s 24/7 Emergency Services Agreement

Performed by a team of licensed dispatchers, pilots, air traffic controllers, and emergency management specialists
Flight monitoring for non-standard flight changes and emergencies
Notification of local and world events that may impact your operation or employees
Awareness and preparation of resources for weather-related emergencies
Marine asset monitoring, focused on identification of potential emergencies

Technical Response Support

Awareness and confirmation of emergency details
Responding in conjunction with your crisis management center or GSOC
Crisis communications guidance
Deployment of Fireside’s field responders and HELP Team
Liaising with medical and security providers
Post-event news and social media monitoring, and logistical support
Records-keeping and report preparation

fireside employee monitoring for customer

Humanitarian Response Support

All services are provided by Fireside employees, trained through our Humanitarian Emergency Liaison Program (HELP).

Notification of Emergency Contacts
Family Assistance, virtual and in-person
Family Assistance Center establishment and operation
Post Event Emergency Response Support (PEERS)

Crisis Counseling

In an emergency, Fireside provides access to credentialed in-house crisis counselors, who are fully briefed on your situation. Our counselors specialize in handling aviation accidents, workplace violence, and personal trauma. They work in a non-clinical setting and provide private and confidential sessions virtually or in-person. Fireside’s Counseling Team offers immediate assistance to individuals affected by a crisis and options for ongoing support.