Emergency Operations Center
The Emergency Operations Center (EOC) is the hub of Fireside’s monitoring and response activities. It provides real-time information, guidance, and logistical support to key decision-makers. Our experienced emergency response team stands ready to assist clients at a moment’s notice with technical and humanitarian assistance.
Monitoring
Offered as a component of Fireside’s 24/7 Emergency Services Agreement
- Performed by a team of licensed dispatchers, pilots, air traffic controllers, and emergency management specialists
- Flight monitoring for non-standard flight changes and emergencies
- Notification of local and world events that may impact your operation or employees
- Awareness and preparation of resources for weather-related emergencies
- Marine asset monitoring, focused on identification of potential emergencies
Technical Response Support
- Awareness and confirmation of emergency details
- Responding in conjunction with your crisis management center or GSOC
- Crisis communications guidance
- Deployment of Fireside’s field responders and HELP Team
- Liaising with medical and security providers
- Post-event news and social media monitoring, and logistical support
- Records-keeping and report preparation
Humanitarian Response Support
All services are provided by Fireside employees, trained through our Humanitarian Emergency Liaison Program (HELP).
- Notification of Emergency Contacts
- Family Assistance, virtual and in-person
- Family Assistance Center establishment and operation
- Post Event Emergency Response Support (PEERS)
Crisis Counseling
In an emergency, Fireside provides access to credentialed in-house crisis counselors, who are fully briefed on your situation. Our counselors specialize in handling aviation accidents, workplace violence, and personal trauma. They work in a non-clinical setting and provide private and confidential sessions virtually or in-person. Fireside’s Counseling Team offers immediate assistance to individuals affected by a crisis and options for ongoing support.