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Emergency Response

Achieving Clarity on Emergency Family Assistance, Part II: NTSB and Family Assistance

“When it comes to working with survivors and family members, I recognize that there are resource limitations, cultural sensitivities and, quite frankly, emotional anxiety. But I will tell you three things: It is the right thing to do; You can’t afford NOT to do it; and You will likely see some incredible strength and grace …

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Emergency Response Team Training: How to Ensure Your Program Succeeds

Often in the wake of serious mass transit accidents or other significant world events, stakeholders look to implement an Emergency Response Plan (ERP). Unfortunately, they may see it as a comprehensive solution to their needs when, in fact, that’s not the case. ERPs are an important component of an effective Emergency Response Program (Program), but …

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Achieving Clarity on Emergency Family Assistance

“…and I said, ‘Mr. President, we had an accident today. It’s a disaster.’ And his first response was, ‘Where are the families? Are you taking care of them?…’”— An excerpt from the recollections of former NASA Administrator Sean O’Keefe. “Comm Check” – A book on the in-flight break-up of the Space Shuttle Columbia. I’m passionate …

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